CasinoMega Privacy Policy — Your Data Is Safe With Us

CasinoMega is an online betting and casino platform serving members in Bangladesh. Protecting your personal data is not just a legal obligation for us — it is an ethical responsibility. This Privacy Policy explains what information we collect, why we collect it, where it is stored, and how you can manage your own data.

This policy applies across all CasinoMega channels — the website, Android and iOS apps, live chat, email communications, and payment systems. If you do not agree with this policy, please discontinue use of the platform and contact support.

CasinoMega collects two types of information — what members provide directly, and what is gathered automatically through your use of the platform.

• Biometric data (fingerprint, Face ID) stays on your device only — it is never sent to CasinoMega's servers.
• NID images captured for KYC are stored in an encrypted archive after verification.
• Live chat conversations are recorded for quality assurance and dispute resolution purposes.

CasinoMega collects information in three main ways. First, directly from you — when you fill out the registration form, upload KYC documents, make a payment, or send a message to support. Second, automatically — through cookies, log files, and tracking technologies as you use the platform. Third, from third parties — such as payment providers or identity verification services that supply necessary confirmation data.

CasinoMega uses collected data solely for specific, legitimate purposes. No information will be used beyond its approved scope.

• Account Management: Login, security verification, and member identity confirmation.
• Payment Processing: Processing deposits and withdrawals and preventing fraud.
• Service Improvement: We analyze which features are used most and where issues arise to improve the app and website.
• Personalized Experience: Showing recommendations based on your preferred sports and games.
• Contact: Sending important updates, payment confirmations, and promotional messages. You can opt out of promotional messages at any time.
• Legal Compliance: Meeting regulatory requirements and preventing money laundering.
• Responsible Betting: We analyze member usage patterns to identify problem betting behavior and offer appropriate support.

CasinoMega does not sell your data. However, in certain circumstances, specific information may be shared with specific third parties — always limited to the minimum necessary and for a defined purpose.

• Payment Provider: The information necessary to process transactions with bKash, Nagad, and banks is shared with those providers. They operate under their own privacy policies.
• KYC Verification Provider: NID information is shared with an approved service provider for identity verification purposes.
• Technology Services: Hosting, cloud service, and analytics providers — all bound by strict confidentiality agreements.
• Legal Authorities: We are required to disclose information when ordered by a court or in response to a lawful request from a law enforcement authority.

CasinoMega employs multiple layers of security to protect your data — covering not just technical safeguards, but procedural and human security measures as well.

• Transmission Security: TLS 1.3 protocol is used for all data transmissions.
• Storage Security: Data in our databases is stored with AES-256 encryption.
• Access Control: Only authorized staff can access specific data — every access is logged.
• Regular Audits: Third-party security experts conduct regular system audits.
• Incident Response Plan: A response plan is in place for data breach incidents, and affected members will be notified within the designated timeframe.

Please note, however, that no one can guarantee absolute security on the internet. It is important to keep your login credentials safe and to notify us immediately if you notice anything suspicious.

CasinoMega does not retain data longer than necessary. However, certain information must be kept for a defined period for legal and regulatory reasons.

• Information related to active accounts is retained for as long as the account remains active.
• After account closure, transaction history and KYC documents are retained for up to 5 years in compliance with financial regulations.
• Live chat logs are retained for up to 1 year.
• Analytics data may be retained for up to 2 years after personal identifiers are removed.
• Once you opt out of marketing, your preference is permanently recorded to ensure you are not contacted again by mistake in the future.

Cookies are small files stored on your device. CasinoMega uses three types of cookies.

Cookies can be managed through your browser settings. However, disabling essential cookies may prevent login and payment functions from working.

Every CasinoMega member has fundamental rights regarding their personal data. Contact our support team to exercise any of these rights.

To exercise your rights, contact support or send an email in English or Bengali. Requests are typically responded to within 30 days.

CasinoMega strictly enforces an 18+ policy. No information is collected from individuals under the age of 18, and they are not permitted to create an account. Date of birth is verified at registration, and an NID card is mandatory for KYC.

If we ever receive data belonging to someone under 18, it will be deleted as soon as we become aware of it. If a parent or guardian suspects their child has used the platform, please contact support immediately and we will act promptly.

CasinoMega may update this Privacy Policy from time to time. For significant changes, members will be notified in advance via email or in-app notification. For minor updates, the "Last Updated" date at the top of this page will reflect the change.

Continued use of the platform after a policy update will be considered acceptance of the new policy. If you have any questions or need clarification, feel free to contact our support team.